mashley.net
mashley.net
Tel
01727 237945
Mobile
07910 114090
Email
mail@mashley.net
Purpose
Terms and conditions set out the expectations for both the client and the therapist. They make sure that both parties are protected if any disagreements occur. My terms and conditions are written in plain English to keep them easy to read. If you have any queries about these terms and conditions, please discuss them with me before agreeing to them.


Sessions
  • A single session lasts for one hour. Sessions may be carried out in clients' homes, schools or nurseries, or within the community (e.g. a trip to the park).
  • Sessions may be used for assessment, observation or therapy according to the client's wishes and the therapist's judgement of what would be beneficial.
  • An initial assessment may consist of several sessions (e.g. one session of assessment in the client's home, one session of observation at school, one session of observation in a community setting).



Fees
Single session rates
Single sessions are charged at £60 each. Time spent planning and preparing before sessions and writing up notes after sessions (approximately one hour) is included in this price.
Block session rates
Blocks of sessions may be booked and paid for in advance. When booking a block of 8 sessions, the 8th session is free. A block of 8 sessions is therefore charged at £420 (seven times the hourly session rate).
Report writing rates
  • A full initial assessment report, detailing all assessments carried out, assessment results and recommendations, is charged at one hourly session rate (£60).
  • A summary initial assessment report, detailing assessment results and a summary of needs, is charged at one half of the hourly session rate (£30).
  • The type of initial assessment report required is at the bill-payer's discretion.
  • Progress reports at the end of blocks of therapy are provided at no cost.
Fee changes
Fees are subject to annual increases to reflect the cost of living. Existing clients will be given 8 weeks notice of any changes in fees. Fee changes do not affect the price of blocks which have already started or sessions which have already been booked or invoiced.



Travel
Travel by foot or bicycle
The client will be charged travel time at half the hourly session rate. Time (and cost) of travel by foot or bicycle will be estimated using Google Maps. Where there is a discrepancy (e.g. if the actual journey time is less than the estimated journey time), the travel costs will be adjusted to match the actual travel time.
Travel by public transport
The client will be charged the actual cost of travel. Copies of tickets will be provided as evidence of cost of travel.
The therapist will aim to select the method of transport which is most cost-effective for the client. For example, a bus journey costing £5 would be selected in favour of a walk which would take 30 minutes and be charged at half the hourly session rate, therefore costing £15.


Payment
Invoicing
Invoices will be provided to the bill-payer within seven days of the completion of single sessions. Invoices for blocks will be provided prior to the commencement of the block.
Payment methods
Payment is accepted by cheque, cash or bank transfer. Cheques must be accompanied by a cheque guarantee card. Bank transfers must use the invoice number as the reference for the payment. Failure to provide the requisite cheque guarantee or bank transfer reference number may make it impossible for your payment to be processed, resulting in the non-payment procedure being initiated.
Payment timescale
Payment for individual sessions is required within 14 days of the session. Payment for blocks is required no later than 7 days prior to the first session of the block.
Healthcare insurance
You must inform the therapist if you intend to pay through a health insurance company (e.g. Bupa). Failure to notify the therapist may result in the client becoming liable to pay the bill.



Non-payment
Failure to settle invoices within the timescales detailed above will result in the following process:
  1. The bill-payer will be contacted with a friendly telephone call to remind him/her that payment is due.
  2. If payment is not received within 7 days of the date of this phone call, a letter will be sent to the bill-payer reminding him/her that payment is due, and specifying that a solicitor will be involved if payment is not received within 7 days of the date of the letter. Therapy will be stopped as of the date of this letter.
  3. If payment is not received within 7 days of the date of the warning letter, then the non-payment will be referred to a solicitor.



Cancellation
Cancellation by the therapist
If the therapist cancels an appointment, the session can be re-arranged at a date and time which is convenient for the client and the therapist.
Cancellation by the client before the day of the appointment
If the client cancels an appointment the day before the appointment, the session can be re-arranged at no cost.
Cancellation by the client on the day of the appointment
If the client cancels an appointment on the day of the appointment, then the bill-payer will be invoiced for half the session rate.
Cancellation of block sessions
In the case of all cancellations, if the session which was cancelled is part of a block, then it will not be counted as one of the block's sessions.
Non-attendance
If the client fails to attend the appointment and does not attempt to cancel, then they will be invoiced for the full session rate. If the session which was not attended is part of a block then the session will still count as one of the block's sessions. The following constitute failure to attend an appointment:
  • The therapist attends the client's home for an appointment, but the client is not at home.
  • The therapist attends the child's school or nursery but they are absent and the therapist was not informed by the bill-payer.
  • The therapist attends a session in a community session and the client does not attend.
Cancellations by the client should be made by the person who pays the bill.


Confidentiality and data protection
I am registered with the Information Commissioner's Office (ICO) as a Data Protection Officer. All client details, case notes and correspondence will be stored securely and treated confidentially according to the Data Protection Act. You can verify my ICO registration by clicking here.



Criminal Records Bureau (CRB) checks
For your peace of mind, I renew my CRB check annually. Clients may see my CRB enhanced disclosure at any time. If clients wish for the therapist to carry out sessions in schools, nurseries etc., these organisations may require the therapist to obtain an additional CRB check specific to their organisation. Should this be the case, the responsibility for paying for the CRB check will be negotiated between the therapist, the client and the organisation requesting the CRB check.



Complaints
Most complaints can be resolved by communicating directly. Please contact me if you are concerned or unsatisfied in any way. If you wish to complain formally, please contact the Association of Speech and Language Therapists in Independent Practice at www.helpwithtalking.com.